But overall, defining your brand identity is much like packaging and presenting a gift. You want the recipient to be pleased with the offering — and that includes everything from the outer wrapping, to the style of packaging inside, to the gift delivery, to the usefulness and appropriateness of the actual gift itself. You want the recipient to understand that forethought and heart went into the selection of the gift, and that it was chosen out of compassion and understanding. And you want it to represent the love you have for that person — in this case, your customers.